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Answers & Questions

From basic inquiries to intricate details, we’ve collated the most common queries from our user base.

This feature is not possible for the mattress and accessory categories. However, for the furniture category like sofa, bed and wardrobe, we shall call to you check your availability before delivering the items.

No, there are no installation charges as of now and our products are installed by carpenters free of cost.

This is not the expected behaviour and we apologise for the inconvenience caused. Please contact our customer care team so that they can assist you.

The installation will happen within 4 working days from the date of delivery and the return and replacement window(if applicable as per policy) also begins once the installation is done. 

Usually, installation happens within 4 working days from the time of delivery and no request needs to be placed. It is absolutely free.

Usually, installation happens within 4 working days from the time of delivery and we call prior to confirm your availability. In case you need more time, please reach out to our support team via chat to check the possibility. 

The installation ideally happens within 4 working days from the date of delivery and the return and replacement window(if applicable as per policy) also begins once the installation is done. 

In case this window is crossed, Please reach out to our support team via chat for assistance. 

No, at the moment we do not offer this service.

Our sincere apologies if you received a damaged product. You can raise a request for replacement by clicking on “”Return/Replace”” button on the order by visiting: https://www.treo furniture.in/ReturnDashbord 

In case you are unable to view this option, we request you to reach out to our customer care team.

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